SENTIDO PEARL HOTELS QUALITY POLICY
“Quality” for Sentido Pearl Hotels means that all services offered, do perfectly meet the requirements of the company, the requirements of the legislation on food and requirements of tourist – consumer.
For the implementation of the Quality Assurance Policy, our Sentido Pearl Beach & Aegean Pearl ensures that:
- Each employee is responsible for the quality of his work
- Each supervisor is responsible for the quality of his department
- All employees are informed of the Quality Assurance Procedures and of the Food Safety System
- All the necessary means and resources are provided, in order to achieve the quality objectives
- All control measures are analyzed and used as part of continuous quality Improvement
The Quality Assurance Policy is the pinnacle of the Quality Assurance System in order to achieve the hotel objectives. Within the Quality Assurance Policy, the management of the hotel has set specific quality objectives which are:
- Decrease the customers’ complaints
- Continuous training of human resources
- Continuous improvement of the hotel services
- Continuous improvement of the working environment
The aim and objective of the Management, Administration and all employees’ is our commitment for continuously improving quality of our services.